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Published on
Tue, 01/31/2023 - 13:07

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Frequently Asked Questions – Answering Your Concerns:

At Liberty Insurance, we are committed to continuously enhancing our product value and service quality to bring you the best benefits. If you have any questions or concerns, please contact our hotline at 1800 599 998 998 (available 24/7, toll-free) or email us at hotline@libertyinsurance.com.vn for dedicated support.

1. Summary of our announcement

As part of Liberty Mutual Insurance Group’s strategic vision to create greater value for our partners, we are pleased to inform you that Liberty Mutual has agreed to transfer its business operations in Vietnam and Thailand to Chubb Limited (“Chubb”). This transfer aligns with the broader strategy of both companies, aiming to strengthen market presence, expand distribution networks, and enhance our competitive capabilities in Vietnam and the region.

The transition process is expected to be completed in 2026, subject to certain completion conditions and regulatory approvals by the competent authorities in accordance with the applicable laws.

2. Am I still going to be covered?

Your policy services and coverage remain unchanged. We want to emphasize our commitment to maintaining a strong relationship with you, and all our customers and partners. As always, we are going to keep you informed about updates in our operation and the seamless transition with Chubb.
If you have any questions or concerns, please contact our hotline at 1800 599 998 998 (available 24/7, toll-free) or email us at hotline@libertyinsurance.com.vn for dedicated support.

3. I just filed a Claim/have a Claim in progress/waiting for a refund, is it going to be canceled or affected?

The Claims operations remain unchanged. If you have any request or ongoing process, it will proceed as usual. We want to emphasize our commitment to maintaining a strong relationship with you.

4. Impacts on Liberty’s Contracts and Services

We want to emphasize our commitment to maintaining a strong relationship with you, and all our customers and partners.Our services and operations remain unchanged. We will continue to provide you with the best possible services.

5. My policy is coming up for renewal, which company will issue the policy - Chubb or Liberty?

While we work on this integration with Chubb, we will be continuing business as usual operations and remain committed to servicing our policy holders. We will keep you updated if anything changes.

6. Are the emergency services going to be affected?

The assistance service operation remains unchanged. You can request them at any time on our channels as it’s covered in your policy. All existing contact information, including phone numbers, email addresses, and mailing addresses, will remain unchanged. We want to emphasize our commitment to maintaining a strong relationship with you, and all our customers and partners.
We are committed to continuously enhancing our product value and service quality to bring you the best benefits. If you have any questions or concerns, please contact our hotline at 1800 599 998 998 (available 24/7, toll-free) or email us at hotline@libertyinsurance.com.vn for dedicated support.